1. Company Identification
The website www.florist-american-cemetery.com
is operated by:
LA COMÉDIE DES FLEURS
15 Rue de la Comédie – 88000 Épinal – France
Phone: 03 29 35 14 57
Email: lacomediedesfleurs@wanadoo.fr
SIRET: 488030404
EU VAT number: FR93488030404
2. Purpose
These General Terms and Conditions of Sale (GTC) govern the contractual relationship between LA COMÉDIE DES FLEURS and any customer making a purchase via the online shop, in particular for flower delivery services on graves and memorial sites.
3. Acceptance of Terms
Any order implies full and unreserved acceptance of these GTC.
The customer acknowledges having read them before validating their order.
4. Products and Services
The products offered are floral compositions delivered to graves or memorial sites.
Given the nature of the service:
Visuals are non-contractual
Compositions may vary according to the season and flower availability
An equivalent service will always be guaranteed
5. Prices
Prices are indicated in euros (€) and include applicable VAT.
Delivery fees are specified before order validation.
Payment is due immediately upon ordering.
6. Payment
Payment is made via the secure methods available on the website.
The company reserves the right to refuse an order in the event of payment failure or prior dispute.
7. Delivery / Service Execution
The service consists of a real placement of flowers on site (cemetery or memorial).
Timeframes:
Generally within 2 to 5 business days
Variable depending on location and site access
The customer must provide:
Name of the deceased
Precise location (if possible)
Cemetery or memorial concerned
In the event of impossibility of access or identification of the grave, the company will contact the customer.
8. Right of Withdrawal
In accordance with Article L221-28 of the French Consumer Code:
The right of withdrawal does not apply as this involves:
Perishable products (flowers) and a personalized service executed promptly.
9. Complaints
Any complaint must be submitted within 48 hours after the service.
Depending on the case, a solution may be offered:
New delivery, partial refund, or commercial gesture.
10. Liability
The company cannot be held liable in the event of:
Incorrect information provided by the customer, impossibility of accessing the site (bad weather, restrictions, ceremonies), or force majeure.
11. Personal Data (GDPR)
The data collected is necessary for processing orders.
It is never resold.
In accordance with the GDPR, the customer has the right to:
Access, rectification, and deletion of their data.
Requests should be sent by email to lacomediedesfleurs@wanadoo.fr
12. Intellectual Property
All elements of the website (texts, images, logo) are the exclusive property of LA COMÉDIE DES FLEURS.
Any reproduction is prohibited without authorization.
13. Applicable Law
These GTC are governed by French law.
In the event of a dispute: an amicable solution will be sought; failing that, French courts shall have jurisdiction.